You Said - We Did

This section is dedicated to information about how your feedback and comments are shaping services. Content on this page is updated regularly to reflect the latest developments in taking your feedback forward. 

Flu and winter planning 

North East London Flu survey

Covid-19 and community insight 

We are working closely with our local authorities, community and voluntary sector partners, patient and service user representatives and Healthwatch, to gather and record residents' experiences of accessing health and care services during the pandemic. 

City and Hackney Older People's Reference Group Covid-19 report

NHS Community Voice and Healthwatch Hackney Covid-19 report

Mental Health Advocacy Forum Covid-19 report

Moorfields Eye Hospital relocation consultation 

During May 2019 -September 2019 City and Hackney residents had an opportunity to have their say about the proposals to relocate Moorfields Eye Hospital from the current City Road site to a new location at St Pancras. People were able to complete a survey, attend a number of discussion events or share their views by contacting the consultation team directly. The consultation report incorporating the feedback from City and Hackney residents is now available here. 

Safer Surgeries 

Following on from feedback from members of our community and representatives of migrant and refugee organisations about the barriers migrant populations experience in accessing healthcare, all City and Hackney GP practices have been encouraged to register to become a 'Safe Surgery'.  At a minimum, signing up means declaring your practice a ‘Safe Surgery’ for everyone and ensuring that lack of ID or proof of address, immigration status or language are not barriers to patient registration. 

Doctors of the World Safe Surgeries Initiative 

Information and signposting project 

Funded by City & Hackney CCG and led by Hackney Council for Voluntary Services, the Information and Signposting project was delivered over a 4 year period during 2015 -2019 and it resourced seven community organisations to help residents receive better health services. The project reached 3360 people from various Black African Minority Ethnic communities (African Francophone, Turkish/Kurdish and Vietnamese), provided them with information about how to access appropriate support and gathered data about their knowledge and confidence in using health services.

Information and signposting project 

Falls prevention 

In August 2019 NHS Community Voice collaborated with the Unplanned Care workstream to deliver two coproduction focus groups aimed at reviewing the contract specification for the falls prevention community exercise programme in order to make sure that the service delivers what is needed. 

Falls prevention report 

Let's Talk about Ageing Well 

A social gathering with focus on mental health and wellbeing for City and Hackney residents aged 65+ took place at The Pembury Centre in July 2019. Attendees were able to take part in workshops, try out yoga, have a massage, play bingo and enjoy a healthy lunch. People were also able to find out about support services that are available to them and visit the Graffiti Wall to share their views about what works well in the local area, what could be improved and what kind of language we should be using when talking about mental health.

For more information please read the event summary, which will be updated with commissioners' responses to how they plan to take people's feedback forward, in due course. 

Summary report of the Ageing Well event 

Evidence based commissioning across north east London 

An engagement exercise took place during June and July 2019 to hear people's views on developing a shared way of commissioning services for people living in north east London. This included looking at specific treatments, procedures and interventions the NHS funds, and who is eligible to have them. The summary document below includes feedback from local residents. 

Evidence based commissioning: You Said - We Did

What's Your Story: Urgent Health Care in City and Hackney 

In July 2019 NHS Community Voice and Unplanned Care team hosted an engagement stall at Hackney's Ridley Road Market. The purpose was  to collect high quality quantitative and qualitative data through conversations with local patients and residents about their lived experiences of the Urgent Health Care system in Hackney. The Unplanned Care Programme Team particularly wanted to understand peoples’ attitudes and experiences to inform Autumn 2019 Commissioning Intentions relating to the NHS Long Term Plan.

What's Your Story: Urgent Health Care in City and Hackney 

Carers' focus group 

Improving the recognition of carers and the support they receive, and helping people to age well form two focal points in the NHS Long Term Plan. This strategic focus group meeting took place in June 2019 to establish how we can best support carers in City and Hackney. 

Carers' focus group findings 

Allerton Road Surgery

The primary care contract for the Allerton Road Surgery expired on 31st March 2020. To ensure the continuation of high quality GP services from this practice, City and Hackney CCG undertook a procurement exercise to find a provider for the service moving forward. As part of the procurement process we organised two patient engagement events at the practice and made a survey available to patients to have their say on what the service will look like from April 2020. The report detailing the findings of this consultation can be found here.

Let's Talk about NHS Long Term Plan 

Between October 2018 and September 2019 City and Hackney residents are able to have their say on future of health and care services in the area. A number of events, surveys and focus groups have been taking place to gather people's views on what the NHS Long Term Plan should look like locally. You can click on the links below to read more about what we've learnt so far: 

City and Hackney Long Term Plan response

NHS Community Voice event on NHS Long Term Plan 

Healthwatch Hackney event on NHS Long Term Plan 

Healthwatch City of London event on NHS Long Term Plan 

Let's Talk about Stroke Services 

In February 2019, the CCG held a community engagement event on local stroke support services. The event was attended by over 70 City and Hackney residents who were either patients or carers. The ‘Let’s Talk’ workshop explored residents’ experiences of stroke services, received at home or in the community, through a series of discussion workshops. 

We have produced what is intended to be an accessible, stroke-friendly summary of the workshop findings, which can be viewed here:

Accessible Summary of Workshop Findings

Commissioning Intentions 2019/20 Roadshow

During October 2018-December 2018 a series of events took place to speak to City and Hackney residents about the CCG's plans for 2019/20 and beyond. Six events held at different locations across City and Hackney were attended by over 200 people. They included a mix of focused discussions on specific local health needs as well as more general feedback sessions on the broader plans. 

You can read the full event report here. The documents below outline how what people told us at these events has shaped local plans. 

Planned Care: You Said -  We Did 

Unplanned Care: You Said - We Did 

Prevention: You Said - We Did 

Primary Care: You Said - We Did 

Mental Health: You Said - We Did 

Review of practice based Patient Participation Groups 

During 2018 the CCG commissioned the City and Hackney GP Confederation to carry out a review of what’s working and not working in practice based Patient Participation Groups (PPGs). The findings are collated in a report, which has been shared with the GP Confederation, Primary Care Work Stream and the CCG's Patient and Public Involvement Committee, who are working together to determine the next steps. The report is available below. 

PPG Scoping exercise report 

Improving the uptake of cancer services among refugee and migrant communities 

In 2018 City and Hackney CCG commissioned Hackney Refugee and Migrant Forum to carry out a number of focus groups to identify barriers to taking up cancer screening in communities in Hackney. The full report by Hackney Refugee Forum as well as a summary report including the response from Planned Care Workstream are included below. 

Improving uptake of cancer screening services - Identifying barriers to cancer screening within Black, African, Minority Ethnic and Refugee Communities

Improving update of cancer services: You Said - We Did