Patient Choice

Patient Choice Policy

It is firmly written into the NHS Constitution that 'patients will be at the heart of everything the NHS does'. Thus, every patient has a right by law to make informed choices about their healthcare and be offered the opportunity to compare and make choice decisions based on their individual needs. 

We recognise that enabling patients to make choices about their care is at the heart of NHS policy. City and Hackney is committed to offer patient choice and recognises that it is fundamental to the delivery of a patient-centred NHS, empowering people to obtain the health and social care services they need. Giving the public and patients' high quality and accessible information helps them to make effective choices that are right for them and their families.

City and Hackney’s Patient Choice Policy sets out our approach to patient choice to enhance the ability of patients to make healthcare choices with better information available on what services are available and how to access them. It explains:

  • When patients have choices about their health care
  • Where to get more information to help patients choose
  • How to complain if patients are not offered a choice

In some circumstances, patients have legal rights to choice and must be given these choices by law. In other circumstances patients do not have a legal right to choice, however, should be offered choice about their care, depending on what is available locally. This is what the Government has asked health care professionals to do.

This policy has been developed to coincide with the NHS Choice Framework

Read our Patient Choice Policy here:

How can I make a complaint?

If you feel you have not been offered adequate choice, please refer to our complaints procedure and policy.

Further Information?

Further information and supporting documentation regarding Patient Choice can be found at:  


For further reading about choice of provider and team for a first appointment upon referral to an elective service, please see: