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NHS City and Hackney Clinical Commissioning Group
 

Using your local health services over the winter in City and Hackney

Don’t just go to hospital - if you feel unwell over winter there are many ways to get advice or treatment.

Plan ahead – stock up on paracetamol and indigestion remedies. Make sure you have enough prescribed medicines to last over weekends and holiday times.

Self-care

Hangover, sore throat, coughs, colds and flue

  • The best place for you is at home in the warm - rest and drink plenty of non-alcoholic fluids
  • Plan ahead - stock up on plasters, paracetamol, aspirin and indigestion remedies

 Your local pharmacy

Diarrhoea, painful cough, headache, other minor ailments, emergency contraceptives 

  •  Your local pharmacist can give you expert, confidential advice and treatment for a range of minor illnesses or injuries – many are open six days a week and you do not need an appointment
  • Most pharmacies offer free emergency contraception to women of any age. Contact in advance to check
  • Plan ahead - ask your local pharmacy about their opening times. See the list of City and Hackney pharmacies that are open over the festive period 2016/17

Your GP practice

Limb pain, ear pain, back ache, vomiting, depression, long-term conditions (e.g. diabetes, asthma) or any other complaint that won't go away 

  • Make sure you are registered with a City and Hackney GP. Find your local surgery 
  • Staffed with experienced doctors who have access to your medical records, your GP is the first place to go for illness that won’t go away
  • For urgent appointments contact the practice first thing in the morning, for non-urgent appointments book between two and four weeks ahead
  • You can ask for a same-day telephone consultation with a doctor
  • Plan ahead – make sure you have enough prescribed medicines to last you over the weekends and holiday times 

Out of hours GPs - 020 8185 0545

If your GP surgery is closed but you need to speak to a doctor urgently, you can call City and Hackney’s out-of-hours GP service, CHUHSE, on 020 8185 0545. They will be able to offer you medical advice or, if necessary, arrange a same day appointment or home visit. Open 6.30pm – 8am on weekdays and 24 hours on weekends and public holidays.

NHS 111

If you feel you need medical help or advice fast but are unsure what to do and don’t think it’s a 999 emergency:

  • Call if you don’t have a GP, can’t access a GP or don’t know who else to call
  • The service is available 24 hours a day by calling 111
  • You will speak to a trained adviser, supported by nurses and paramedics, who will talk you through your symptoms and advise on what to do next
  • The service can also help you if you need a repeat prescription filled urgently when your local pharmacy is closed

Homerton Hospital

Accident and Emergency - choking, severe chest pain, bleeding that won’t stop, loss of consciousness, struggling to breathe and strokes

  • Provides urgent treatment for serious, life-threatening conditions all day, every day
  • Get there yourself if you can, but call 999 for an ambulance if someone is too ill to move, has collapsed or can’t breathe

Emergency dental treatment

If you have an urgent dental problem and your usual dental practice is closed, call 111 and ask to speak to the Dental Advice Service.
 

Stay Well

Winter conditions can be seriously bad for our health, especially for people aged 65 or over, and people with long-term conditions. Information and guidance for different groups is available on the NHS Stay Well website.

View and print a one-page summary of this information

 

Page last updated 18 January 2017