Get Involved

Have your say on your experience of maternity in City & Hackney. 

Your feedback, whether positive or negative, can help the people and organisations that provide the services you use to understand what’s working and what they need to improve.

Please give specific examples where possible, along with details of the people or services involved – it will help us address your concerns more effectively.

Sometimes a service provider might want to contact you for more information – if you’re happy to be contacted please give your contact details.

There are a number of ways you can tell us about your experience of maternity care in City and Hackney CCG, these include:

Talk to the person providing your care
If you talk to the person providing your care they may be able to resolve any issues straight away.

Care Opinion
This is a national website where you can leave feedback and receive a response from your health or social care service provider:

Healthwatch Hackney
On this site, you can give feedback about health services in City & Hackney:

Making a formal complaint
You may decide to contact the relevant organisation and ask to make a formal complaint. For care provided by Homerton University Hospital NHS Foundation Trust, from community midwives in City & Hackney, you can contact the complaints department at or:

Complaints Service

Homerton University Hospital
NHS Foundation Trust
Homerton Row
London E9 6SR

Homerton University Hospital complaints

Care Quality Commission
The Care Quality Commission is interested in hearing about good and bad experiences of care in the NHS. You can send them a copy of any feedback you send to your service provider and you can also contact them separately

Tell us
City and Hackney Maternity Voices Partnership are also keen to hear your feedback so we can see if we can help. You can email us:

Support services
There’s a wide range of support available for parents in City & Hackney:

maternity care
health visiting
perinatal mental health services
emotional health and wellbeing in pregnancy

Get involved
We always welcome new members, whether service users or health professionals.

We meet six times a year. Four of these meetings take place during the daytime in a Children and Family Centre in Hackney and two take place at the Homerton Hospital in the early evening. You’re welcome to bring babies and a free crèche is provided for children at our daytime meetings. We also hold informal coffee mornings approximately every two months.

If you’d like to attend one of our meetings, please contact us so that we can learn more about your interests and experiences. If you’re not able to attend the meetings, you can still get involved in supporting our work in other ways, so please get in touch.