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NHS City and Hackney Clinical Commissioning Group
 
Award winning Hackney GP practice
05 December 2017

Richmond Road GP surgery has been given the prestigious award of ‘GP practice team of the year, England’ at this year’s GP Awards.  

The practice was awarded the prestigious accolade, with 97% of patients saying their experience with their GP surgery was ‘very good’. As well as achieving clinical excellence, they have taken a holistic approach to providing a full service of patient care, whilst making access to appointments smooth and straightforward.

In recent years, the practice has experienced an influx of young adults, presenting with challenging physical and mental health needs and unique access demands. The team has invested a significant amount of time and energy to tailor their services in order to meet the demands of their changing population. They have pioneered a 48-Hour access model, fully embraced digital technology, and revolutionised the way a GP practice approaches mental health awareness and management, including offering meditation and yoga as part of a full service of options to patients.

Gopal Mehta, GP at Richmond Road said: “The entire team have worked extremely hard to deliver a service which “CARES” – and is Caring, Accessible, Responsive, Efficient and Safe.  From creating a 48 Hour access system, to promoting online services, embracing social media and offering innovative in-house solutions to tackle the rise in mental health issues, we feel we have achieved a significant amount in the past year and look forward to achieving even more! This award is a true testament to the commitment and dedication that our entire team have put into the practice and we would like to take this opportunity to thank them all!”

The practice is registering new patients. For further information please visit http://www.richmondroadmedicalcentre.nhs.uk or call 0207 254 2998.

 

INTRODUCTION