Help shape NHS care in City and Hackney this winter

Winter is the busiest and most difficult time of year for health services in City and Hackney.

Every year the cold weather means more illness and greater pressure on Accident and Emergency (A&E) services in particular.

It is at this time of year that health organisations need feedback from patients and residents on how they use local services as well as ideas to ensure that people know the best places to attend for treatment when they need it.

City and Hackney residents can help this winter by signing up to the East London Health and Care Partnership citizens’ panel and answering a few short questions. Anyone over the age of 16 who lives in north east London can register. It is easy to do with short online surveys.

A&Es treat people who need life-saving, emergency care and A&Es across north east London currently see around 100 people every hour. However, many of those people don’t have a life-threatening illness or injury and this increases during winter. It is more appropriate for many people to be treated by different urgent care services like urgent treatment centres, out-of-hours GPs, walk-in centres, and same-day GP appointments.

Feedback received through the citizens’ panel will help make residents aware of this. By signing up to the panel and expressing your views, you will receive updates on the results of your involvement and how your feedback has been used.

Jane Milligan, Executive Lead for East London Health and Care Partnership and Accountable Officer for the North East London Commissioning Alliance, said: “The citizens’ panel can make a real difference to the NHS in your area this winter. You don’t need to be an expert but by taking part you are not only getting your voice heard, you’re also giving back to the NHS and others in your community.”

To become a panel member and help this winter, complete the online sign-up form or visit the website:​