You Said - We Did

This section is dedicated to information about how your feedback and comments are shaping services. Content on this page is updated regularly to reflect the latest developments in taking your feedback forward. 

Let's Talk about Ageing Well 

A social gathering with focus on mental health and wellbeing for City and Hackney residents aged 65+ took place at The Pembury Centre in July 2019. Attendees were able to take part in workshops, try out yoga, have a massage, play bingo and enjoy a healthy lunch. People were also able to find out about support services that are available to them and visit the Graffiti Wall to share their views about what works well in the local area, what could be improved and what kind of language we should be using when talking about mental health.

For more information please read the event summary, which will be updated with commissioners' responses to how they plan to take people's feedback forward, in due course. 

Summary report of the Ageing Well event 

Evidence based commissioning across north east London 

An engagement exercise took place during June and July to hear people's views on developing a shared way of commissioning services for people living in north east London. This included looking at specific treatments, procedures and interventions the NHS funds, and who is eligible to have them. The summary document below includes feedback from local residents. 

Evidence based commissioning: You Said - We Did

Allerton Road Surgery

The current primary care contract for the Allerton Road Surgery expires on 31st March 2020. To ensure the continuation of high quality GP services from this practice, City and Hackney CCG is undertaking a procurement exercise to find a provider for the service moving forward. As part of the procurement process we organised two patient engagement events at the practice and made a survey available to patients to have their say on what the service will look like from April 2020. The report detailing the findings of this consultation can be found here.

Let's Talk about NHS Long Term Plan 

Between October 2018 and September 2019 City and Hackney residents are able to have their say on future of health and care services in the area. A number of events, surveys and focus groups have been taking place to gather people's views on what the NHS Long Term Plan should look like locally. You can click on the links below to read more about what we've learnt so far: 

NHS Community Voice event on NHS Long Term Plan 

Healthwatch Hackney event on NHS Long Term Plan 

Healthwatch City of London event on NHS Long Term Plan 

Let's Talk about Stroke Services 

In February 2019, the CCG held a community engagement event on local stroke support services. The event was attended by over 70 City and Hackney residents who were either patients or carers. The ‘Let’s Talk’ workshop explored residents’ experiences of stroke services, received at home or in the community, through a series of discussion workshops. 

We have produced what is intended to be an accessible, stroke-friendly summary of the workshop findings, which can be viewed here:

Accessible Summary of Workshop Findings

Commissioning Intentions 2019/20 Roadshow

During October 2018-December 2018 a series of events took place to speak to City and Hackney residents about the CCG's plans for 2019/20 and beyond. Six events held at different locations across City and Hackney were attended by over 200 people. They included a mix of focused discussions on specific local health needs as well as more general feedback sessions on the broader plans. 

You can read the full event report here. The documents below outline how what people told us at these events has shaped local plans. 

Planned Care: You Said -  We Did 

Unplanned Care: You Said - We Did 

Prevention: You Said - We Did 

Primary Care: You Said - We Did 

Mental Health: You Said - We Did 

Review of practice based Patient Participation Groups 

During 2018 the CCG commissioned the City and Hackney GP Confederation to carry out a review of what’s working and not working in practice based Patient Participation Groups (PPGs). The findings are collated in a report, which has been shared with the GP Confederation, Primary Care Work Stream and the CCG's Patient and Public Involvement Committee, who are working together to determine the next steps. The report is available below. 

PPG Scoping exercise report 

Improving the uptake of cancer services among refugee and migrant communities 

In 2018 City and Hackney CCG commissioned Hackney Refugee and Migrant Forum to carry out a number of focus groups to identify barriers to taking up cancer screening in communities in Hackney. The full report by Hackney Refugee Forum as well as a summary report including the response from Planned Care Workstream are included below. 

Improving uptake of cancer screening services - Identifying barriers to cancer screening within Black, African, Minority Ethnic and Refugee Communities

Improving update of cancer services: You Said - We Did